Privacy Policy

Last Updated: May 21, 2026

Welcome to SureFlood (“Company,” “we,” “our,” or “us”). We respect your privacy and are committed to protecting the personal information you provide through our website, https://sureflood.com (“Website”).

This Privacy Policy explains what information we collect, how we use it, how we protect it, and your rights regarding your information.

1. Information We Collect

We may collect the following types of information when you use our Website:

Personal Information

Information you voluntarily provide, including:

  • Name
  • Email address
  • Phone number
  • Mailing address
  • Property address
  • Insurance-related information
  • Mortgage/lender information
  • Payment information (processed securely through third-party payment providers)

Quote & Flood Insurance Information

When requesting a flood insurance quote, we may collect:

  • Property characteristics
  • Year built
  • Square footage
  • Flood zone information
  • Elevation Certificate details
  • Replacement cost estimates
  • Policy coverage selections

This information may be submitted through our quoting and application systems.

Automatically Collected Information

We may automatically collect:

  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on pages
  • Referral websites
  • Cookies and analytics data

2. How We Use Your Information

We use collected information to:

  • Provide flood insurance quotes
  • Process insurance applications
  • Communicate regarding policies or quotes
  • Verify information submitted through our Website
  • Improve Website performance and user experience
  • Respond to inquiries and customer support requests
  • Send important policy or quote-related notifications
  • Comply with legal and regulatory requirements

3. Email & Text Communications

By submitting your information, you may receive:

  • Quote confirmations
  • Saved quote reminders
  • Verification emails
  • Application status updates
  • Payment confirmations
  • Underwriting notifications

You may also receive phone calls or text messages related to your insurance request.

Standard messaging and data rates may apply.

You may opt out of marketing communications at any time.

4. Cookies & Tracking Technologies

Our Website may use cookies and similar technologies to:

  • Improve site functionality
  • Analyze traffic and usage
  • Enhance user experience
  • Support advertising and remarketing efforts

You can disable cookies through your browser settings, though some features of the Website may not function properly.

Live Chat Communications

Our Website may offer live chat or messaging functionality through third-party service providers. Information submitted through chat, including messages and contact information, may be stored for customer service, lead follow-up, quality assurance, and operational purposes.

Please do not send sensitive personal, financial, payment, or confidential information through live chat communications.

5. Information Sharing

We do not sell your personal information.

We may share information with:

  • Insurance carriers
  • Underwriting partners
  • Flood insurance program administrators
  • Payment processors
  • Technology and website service providers
  • Government or regulatory agencies when legally required

Information is shared only as necessary to provide services or comply with legal obligations.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information.

However, no method of transmission over the internet, electronic storage, or third-party communication platform is completely secure, and we cannot guarantee absolute security.

7. Third-Party Services & Links

Our Website may contain links to third-party websites or services.

We are not responsible for the privacy practices or content of those third-party sites. We encourage you to review their privacy policies separately.

8. Your Privacy Rights

Depending on your state of residence, you may have rights to:

  • Access your personal information
  • Correct inaccurate information
  • Request deletion of personal information
  • Opt out of certain data uses

To exercise these rights, contact us using the information below.

9. Children’s Privacy

Our Website is not intended for children under 13 years of age. We do not knowingly collect personal information from children.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact:

SureFlood
Website: https://sureflood.com
Email: info@insurela.com
Phone: 504-486-7441 or 985-674-2695